This refund & return policy was last updated on September 28, 2024.
Welcome to Miss Mafia (“we”, “our”, “us”). Thank you for choosing us. We value your trust in our brand and our products.
This policy is in addition to the Terms and Conditions (or terms of service) which can be found here.
Eligibility for Refund or Exchange
When requesting a refund or exchange for a product purchased through our ecommerce retail site, please ensure that the following criteria are met:
- The product must be in its original, unopened condition.
- The product packaging must be intact and undamaged.
- Products that have been personalized, customized, or altered may not be eligible for refunds or exchanges.
- Items deemed as pierced jewelry, hair accessories, underwear or swimwear are not eligible for refunds or exchanges due to Health and Safety.
Please review our product refund policy for more detailed information regarding eligibility criteria and the return or exchange process. If you have any questions or concerns about the eligibility of a product for a refund or exchange, please don’t hesitate to contact our customer service team for assistance.
Timeframe for Refund or Exchange Requests
Refunds or exchanges for products can only be requested within 7 days from the date of purchase. It is important to initiate the refund or exchange request within this timeframe to ensure eligibility for a refund or exchange. Requests made after the 7-day period may not be accepted.
Mistaken Purchases
We understand that mistakes can happen during the purchasing process. In circumstances where an extra or different product is purchased by mistake, we want to clarify our policy:
- Misplacement or Replacement: Miss Mafia will not be accountable for the misplacement or replacement of a product purchased in error.
- Delivery Responsibility: Miss Mafia is not responsible for the delivery of a mistakenly purchased product to the Buyer. It is the Buyer’s responsibility to ensure the accuracy of their order before finalizing the purchase.
Change of Mind
All products (excluding products deemed as ineligible):
- Exchanges can only be made on full price items.
- You may exchange the item within 7 days of the purchase date.
- The item must be unworn and unopened from its original packaging.
- The exchange is subject to product availability.
- Any additional costs associated with the exchange, such as shipping or price differences, will be the responsibility of the customer.
- Items returned for a change of mind must be in their original condition, with all tags and packaging intact.
We reserve the right to assess the condition and age of all returned items; and this may result in items not being accepted for return or exchange,
Faulty Items
We strive to provide high-quality products, but we understand that occasionally issues may arise. If you receive a faulty item, we are here to assist you:
a) Reporting a Faulty Item:
Please contact our customer service team at orders@missmafia.com within 7 days of receiving the faulty item.
Provide a detailed description and, if possible, attach clear photographs illustrating the fault.
b) Assessment and Resolution:
Our team will assess the reported fault to determine the most appropriate solution.
This may involve a refund, replacement, or repair.
c) Return Process:
If a return is deemed necessary, we will provide instructions for the return process, including any shipping labels or instructions.
d) Refund, Replacement, or Repair:
The resolution for faulty items will be determined on a case-by-case basis.
Options may include a refund, replacement, or repair, depending on the nature of the fault and the availability of the product.
Where an item is damaged through misuse, neglect, or abnormal use, we will not provide a refund, exchange or repair.
Refund Method
When processing refunds, we offer the following options for reimbursement:
- Refunds may be issued through the original payment method used for the purchase.
- Alternatively, customers may choose to receive refunds in the form of store credit, which can be used for future purchases on our ecommerce retail site.
It is important to note that any restocking fees or deductions applicable to the refunded amount will be clearly communicated to customers prior to processing the refund. Restocking fees or deductions may vary depending on the specific product and the circumstances of the return.
Contact Us
If you have any concerns or questions about our cancellation policy, please contact our customer service team at orders@missmafia.com.